Concert Guidelines and FAQs

Concert by concert info

Arriving at The VETS

PARKING & DIRECTIONS PAGE

Parking

The VETS lot is located directly in front of the venue. Fee is $15. Entrance to the lot is on Park Street. The Providence Place Mall garage is located directly behind The VETS. Parking is $2 for the first 5 hours. Free parking is available in the State House parking lots on Smith Street (VETS guests are allowed access to this lot during VETS events regardless of signage saying State House employees only.) On-street metered parking is available on Francis Street and Smith Street.

Park Street Entrance

Ticketed patrons may use the Park Street entrance (at 83 Park St. near Hayes Street) and take the elevator to the 3rd floor, where you will be able to enter the hall via The VETS Gallery. Those purchasing or picking up tickets must go directly to the box office at the main entrance on Avenue of the Arts.

Saturday Shuttle Trolley

The Philharmonic runs FREE SHUTTLE TROLLEYS between the Capitol parking lots on Smith Street and The VETS before the concert, starting at 6:45pm until approximately 8:10pm.

After the concert, shuttles will usually pick up at the same stop as pre-concert drop off. This is typically at the corner of Park Street and Avenue of the Arts, but may vary based on traffic and road access. The shuttles run until just after the post-concert Q & A.

Accessible Parking

Handicap parking is available in the circle directly in front of The VETS. Handicap spots are available on a first come basis.

Entering the Hall

Outer doors open one hour prior to the listed start time of the concert. The hall opens 30 minutes prior to showtime. Patrons should arrive no later than 35 minutes prior to the start of the performance to allow ample time for parking and finding their seats.

Security at The VETS

Due to enhanced security, walk-through metal detectors are now used at all performances. Please be advised that all bags may be inspected at the discretion of VETS security and/or the police officer on site. Items confiscated will not be returned. Please be advised that firearms, weapons, backpacks, suitcases, briefcases, and laptops are not allowed in the building. Additionally, outside food and drinks are not permitted inside the venue. Please arrive 35-45 minutes early for entry into the building.

Attire

We encourage you to wear whatever makes you comfortable. However, for the comfort of all, please don't use strong perfume or cologne.

Clapping

Please bear in mind that it is customary to hold all applause until the end of a piece. The conductor will signal you by lowering the baton and dropping his/her shoulders. That being said, your approval is our reward. If you are so moved by a soloist or a movement that you want to express yourself, then by all means do so.

Emergency Evacuation

Lighted red EXIT signs are located throughout the auditorium. Please note the sign nearest your seat in case of emergency and listen for instructions.

Assisted Listening Devices

Assisted Listening Devices are available and free to use for all performances at The VETS. They can be obtained at the lower lobby Coat Room and require a deposit of the user's driver's license, returnable upon return of the device. Questions and further assistance can be directed to a member of The VETS staff. These devices are intended to assist only the listening quality of amplified speech and announcements.

During the Performance

Once a concert begins, please keep noise to a minimum. Please refrain from entering and exiting the hall while a performance is in progress. Ushers are stationed at entrances and exits. If you must leave your seat, please proceed quickly and quietly to the nearest door, or ask the nearest usher for assistance. Please note that you will not be able to re-enter the hall until a suitable break in the program.

Electronic Devices

Cell phones, pagers, and all other mobile devices must be turned off or silenced prior to entering the auditorium. Photography and video recording are prohibited during the performance.

Cameras/Recording Equipment

Use of cameras and recording equipment is prohibited at Rhode Island Philharmonic Orchestra concerts.

Children at the Rhode Island Philharmonic

Children five years and older are welcome at RI Philharmonic concerts. Youth and Family Concerts are intended for students in kindergarten through grade 12.

Smoking

Smoking is prohibited at The VETS.

Facilities

Restrooms are located on the Mezzanine and Basement levels.

Handicap accessible restrooms
are available on both the Mezzanine level and Basement level via the elevator.

Water fountain/Bubbler is located on the Basement level.

Coat check is located on the Basement level and is available at most concerts.

Bar and Concessions are located on the Main Floor and Mezzanine levels.

Ticketing and Program Information

Box Office Hours

These hours are subject to change. For today's hours call 401.248.7000

RI Philharmonic Carter Center
667 Waterman Avenue, East Providence
Mon-Fri, 9am - 4:30pm
Saturday, April 4: 10:30am - 12:30pm

The VETS
1 Avenue of the Arts, Providence
Friday Concert Days: 3:30pm - Showtime
Saturday Concert Days: 4pm - Showtime

How long is the concert?

Concert lengths vary. On concert nights, Patron Services table personnel can tell you the concert length or you may call ahead to the Box Office (401-248-7000.)

Amica Rush Hour Fridays: approximately 60-75 minutes, no intermission
Open Rehearsal Fridays: approximately 2.5 hours, including a 20-minute break at the conductor's discretion
TACO Classical Saturdays: approximately 2 hours, including a 20-minute intermission

Programming Before and After the Concert

Your Saturday evening Classical concert ticket includes an invitation to the Pre-concert Talk with Resident Conductor Francisco Noya at 7:00pm.

Pre-concert talk: 7:00pm at The VETS before most Saturday TACO Classical Concerts
Post-concert Q&A: following most Saturday TACO Classical and Friday Amica Rush Hour concerts

Supper Club

Enjoy a special buffet at the Renaissance Hotel, adjacent to The VETS, at 6:00pm on Classical Saturdays. Francisco Noya gives a pre-concert talk at 6:30pm, then take your seat for the 8:00pm performance.

RI Philharmonic Supper Club
Renaissance Hotel
$45 per person
Cash Bar Available
6:00pm ~ Cocktails
6:30pm ~ Pre-concert Talk
7:00pm ~ Dinner Buffet

To RSVP, email: ljohnson-carvalho@riphil.org
Deadline for reservations and cancellations is typically the Wednesday before each Saturday TACO Classical Concert.

What if I arrive late?

For most concerts, late seating opportunities come between pieces or at intermission. We encourage you to arrive at least 30 minutes early.

What if I can't find my tickets?

Lost tickets will be reprinted at no charge and held for pickup at the Will Call/Paid Reservations window (to the right as you enter The VETS.) Simply call the Box Office (401-248-7000) anytime up to one hour before the concert begins or walk up to the Will Call window when you arrive and your tickets will be reprinted immediately.

Can I buy tickets or subscriptions at a RI Philharmonic Concert?

Yes! The Box Office is open before all concerts and during intermission. You can also call 401.248.7000 (M-F; 9am-4:30pm)

Turning in tickets

If you are unable to use your concert ticket(s), we encourage you to donate them back to the RI Philharmonic. We'll send you a letter recognizing the donation, and you can use that value as a tax deduction (to the fullest extent of the law).

To turn-back your tickets, please email boxoffice@riphil.org and include:

  • Name the tickets were purchased under

  • Which ticket(s) you would like to donate

  • Address to which you would like the letter mailed

Making a Donation

Visit riphil.org/donate or contact Laurie Johnson-Carvalho at 401.248.7034 or ljohnson-carvalho@riphil.org.